Refund & Returns Policy


Refunds and Returns Policy for tuubit.com

Effective Date: June 26, 2023

  1. Returns and Refunds Overview

At SMDMRC LTD, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we offer a straightforward returns and refunds process, subject to the terms outlined below.

  1. Eligibility for Returns

You may return a product within 30 days of receipt if:

  • The product is unused, unopened, and in its original packaging.
  • The product is in a resalable condition.
  • You have proof of purchase (order confirmation, receipt, or invoice).

Please note that certain items, such as perishable goods or personalized items, are not eligible for return unless they are faulty or damaged upon arrival.

  1. Initiating a Return

To initiate a return, please follow these steps:

  • Contact our customer support team at [email protected] within 30 days of receiving your order.
  • Provide your order number and details about the product you wish to return.
  • Our customer support team will provide you with instructions on how to proceed with the return.
  1. Return Shipping

You are responsible for shipping the product back to us. Please ensure the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service. The cost of return shipping is your responsibility unless the product is faulty or damaged.

  1. Refund Process

Once we receive and inspect the returned product, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed to the original method of payment within 7-10 business days.
  • Refunds will include the cost of the product only. Shipping costs are non-refundable unless the return is due to a faulty or damaged product.
  1. Exchanges

We do not offer direct exchanges. If you wish to exchange a product for a different size, color, or variant, please initiate a return for a refund and place a new order for the desired item.

  1. Contact Us

If you have any questions or concerns about our refunds and returns policy, please contact us at:
Email: [email protected]

Our customer support team is available to assist you with any inquiries and to ensure that your experience with tuubit.com is positive and satisfactory.

This refunds and returns policy is designed to be fair and transparent for both customers and SMDMRC LTD. Please review the policy thoroughly before making a purchase. If you have specific requirements or need further assistance, please don’t hesitate to reach out to our customer support team.